Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aurtech00@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aurtech00@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aurtech00@gmail.com.

At AUR TECH, customer satisfaction is our top priority. We strive to provide original and high-quality tech products. If you receive a damaged, defective, or incorrect product, we are here to make it right.

Please read our Return & Refund Policy carefully to understand the terms and process.

1. Return Eligibility Window

  • You may request a return or exchange within 7 days of receiving your parcel.

  • After 7 days, we regret that we cannot offer a refund or exchange.

2. Conditions for Returns

To be eligible for a return or replacement, your item must meet the following criteria:

  • The item must be unused, unwashed, and in its original condition.

  • The item must be in its original packaging, including all boxes, user manuals, accessories, and warranty cards (if applicable).

  • Proof of Purchase: You must provide your order number or receipt.

  • Unboxing Video Requirement: To claim a return for broken, damaged, or missing items during transit, customers must provide a clear unboxing video recorded while opening the parcel for the first time.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products showing physical damage caused by improper usage, water immersion (unless certified waterproof), or power surges.

  • Cable items or screen protectors that have been peeled, attached, or used.

  • Clear-out / End-of-Season sale items (unless defective upon arrival).

4. Return Process (Step-by-Step)

  1. Initiate Request: Contact our support team via WhatsApp at +92 300 2358888 or email aurtech00@gmail.com with your Order ID, description of the issue, and photos/unboxing video.

  2. Verification: Our customer support team will review your claim within 24 to 48 hours.

  3. Dispatch Package: Once approved, send the item back to our designated warehouse address (provided by our team).

  4. Inspection: Upon receiving the returned item, our technical team will inspect it to verify the defect.

5. Return Shipping Charges

  • Defective or Wrong Item Sent: If the fault lies on our end (wrong product or defective on arrival), AUR TECH will bear all shipping costs for the return and replacement.

  • Change of Mind / Customer Error: If you wish to return/exchange an item due to personal preference or selecting the wrong variant, the customer is responsible for the return courier charges.

6. Refund Options & Timelines

Once your return is inspected and approved:

  • Store Credit / Exchange: We can instantly issue store credit or dispatch a replacement unit.

  • Direct Money Refund: If a refund is approved, it will be processed via Bank Transfer, EasyPaisa, or JazzCash within 3 to 5 business days.

Note: Original shipping fees (e.g., standard PKR 200 delivery charge) are non-refundable.

Contact Us for Returns & Support

  • Brand Name: AUR TECH

  • WhatsApp / Phone Support: +92 300 2358888

  • Email: aurtech00@gmail.com

  • Customer Support Hours: Monday – Saturday | 10:00 AM – 8:00 PM (PKT